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User struggles to withdraw his payouts.: aztec idols casino

I noted the brand new complaint while the ‘Resolved’ within system aztec idols casino following the player’s confirmation. The player of Greece got got a good pending withdrawal since the seventeenth December. Despite the casino’s simple withdrawal time of 1-step 3 business days, the fresh detachment wasn’t canned. The player had produced numerous dumps, nevertheless the gambling establishment hadn’t required profile verification. After a lengthy conversation and you can multiple file distribution, the brand new gambling establishment had considered the new player’s data files since the modified.

Player’s deposit is never paid to help you their local casino membership.

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Gambling establishment offered extra as opposed to closing player’s account.

Once the guy boosted the matter, we told your to attend for at least 2 weeks to possess the new withdrawal getting canned. The gamer after confirmed one their thing was resolved in this their considering schedule. The gamer away from Germany got transferred €30 from the Frumzi Gambling establishment, received a great 2 hundred% added bonus, and you may eventually later on discovered €78.25 try missing away from their equilibrium. Immediately after numerous assistance questions, she are informed you to the woman bonus had expired, and this she disputed as a result of the small amount of time duration inside. We had achieved out to the new gambling enterprise on her and you can they very first informed me you to definitely she got triggered another added bonus and therefore got terminated the woman previous you to. The ball player away from Portugal got questioned the brand new closure of the girl membership but stated that Frumzi Casino refused to techniques the girl demand.

The ball player of Germany experienced complications with membership verification, being a couple of times asked for data despite having filed him or her several times. He previously €step 3,100000 in his account which he couldn’t access because of the new constant verification processes. Immediately after comprehensive correspondence and entry all required data files, his profile are verified, and then he were able to availableness his financing. The fresh criticism is marked while the solved by Complaints Team, just who indicated appreciation to own his collaboration. The player from Greece stated that his profits wasn’t paid so you can his account since the 5/23. We informed him you to detachment running could take several days so you can months and you may advised patience.

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